Reviews

Friendly, professional staffing

Very Professional

I have been taking my vehicles to Burdick for regular maintenance and repairs for the past 15 years and for the most part felt like I was being treated fairly. For this service visit I needed the fuel pump replaced in my 2018 Silverado with just under 75000 miles. For some reason GM puts the fuel pump in the gas talk requiring the tank's removal to replace it. Has to be the worst decision ever for the customer. Your service department quoted me $1800.00. I thought this was high so I looked up what the cost should be. According to the internet a new fuel pump, installed in this vehicle should cost between $900.00 to $1,200.00. To confirm that I called 3 other local Chevy dealers and was quoted between $1,100 and $1,500. I ended up getting it replaced for $1,075.00. I will never do business with Burdick again. I agree you can publish this; however, I doubt you will so I'm putting this response on Yelp as well.

Great service as usual.

Doug, the one who handled everything for me was extremely courteous and knowledgable.

Making the service appointment with Doug Hollier was easy and top Technician Steve DelCostello repaired the problem in a much more sturdy fashion than was done originally at another dealership. That it was under warranty is always good! Great job, thanks.

I had an appointment to drop my car off at 8 AM and they never even looked at my vehicle. I eventually picked it up at 5:00 PM. I receive no communication throughout the day. I attempted to respond to the dealership text messages that were automated and called the service center four times to ask when my car would be ready and ran into roadblock every single time I will never be coming back to Burdick for service.

My car was brought in for some very odd issues that of course could not be replicated. I have two issues with my visit. First, was the fact that my service advisor told me there is nothing they can do if the vehicle doesn’t show a code. I understand this to a degree but I had a very legitimate safety concern with the issues car was having and I was brushed off like sorry we can’t do anything about it. The other issue was after bringing my car back again, I utilized the shuttle service. I asked to be picked up at noon. At 12:10 I called service and had to wait for a call back. Bob called back and said my vehicle was ready for pickup. I told him I was supposed to be picked up 20 min prior. No apology, just we can’t send shuttle now if you would like. There was no regard for my time. I am fortunate enough to have a flexible schedule, but not everyone does.

Great service, used my coupon. It took a bit longer than expected but they were pleasant and advised me of other service I may need in the future.

It was good